Support center
Clear answers before and after purchase.
Use compatibility evidence, model-specific documentation and an approved sample to reduce sourcing risk.
Frequently asked questions
Purchasing and technical basics
What information is needed for compatibility screening?+
Send the vehicle make, model, year, trim, market, infotainment version, wired CarPlay or Android Auto status, USB port type and required product function.
Do all products work with every CarPlay vehicle?+
No. Compatibility depends on the exact head unit, host protocol, USB behavior, controls and software versions. A sample test is recommended before volume ordering.
What OEM/ODM services are available?+
The supplied materials describe software, hardware, industrial design, UI, logo and product packaging customization. Feasibility and MOQ depend on the model and depth of change.
Can you provide firmware or OTA support?+
Selected product families support online or OTA updates. The firmware branch, update method and post-shipment responsibilities should be confirmed in the project specification.
What is the warranty period?+
Published source materials state a one-year warranty for referenced models. Confirm the applicable warranty and RMA process in the quotation for your selected SKU.
Can I order samples before a bulk purchase?+
Sample availability and terms are confirmed by the export team. Use the sample to verify startup, reconnect, controls, calls, audio, reverse camera behavior and sleep/wake performance.
B2B inquiry
Have a model-specific question?
Send the product model, vehicle details and a concise description of the requirement or issue.